All stock items will be processed and shipped within 24-48 business hours. If an item is on back order you will be notified via email or phone of the back order and expected delivery date.
Shipping by UPS or FedEx Ground normally takes 5 business days or less for delivery within the continental United States.
Large items, such as pitching machines or batting cages will be freight shipped and a quote will be provided within 24 hours of placing your order. The standard shipping rates do not apply to these items.
Hawaii, Alaska, Puerto Rico, and Guam must be shipped via 2-day air and charges will be added to order.
Better Baseball will ship anywhere in the world. We will contact you shortly after receiving your order via e-mail with specific shipping costs. Customs, duty, and taxes will be collected by your country's customs service where applicable.
Express and Ground shipping times are subject to delays due to weather and other uncontrollable circumstances.
We understand that sometimes an item needs to be exchanged or returned for any number of reasons. Better Baseball will gladly exchange any new (unused*) product. The customer must pay freight cost and send the item back to the store. Team orders or custom orders are subject to a 15% restocking fee determined at our discretion. Credit will be issued once the shipment is received. Exceptions to this policy will be made if the item sent did not match the original item ordered (wrong size, color, model, etc.)
*Once a bat is taken out of its wrapper it is considered used. Better Baseball will not accept returns on any out of wrapper or used bat. Make sure you have the correct size before unwrapping or using your bat. NO EXCEPTIONS!
All returns and exchanges must be called in within 30 days of the purchase; once a Return Authorization number has been issued the items must be received within 10 days. Please insure any returned merchandise, as we cannot be held responsible for lost packages.
We do not accept returns on used products, special orders or custom merchandise.
Please call our friendly customer service personnel at 1-800-997-4233 for a return authorization number or if you have any questions email us at email@example.com
Better Baseball 132 Carruth Dr. Marietta, GA 30060